Holiday Inn Express & Suites - Kalamazoo West, an IHG Hotel

Staff was great. Amanda was helpful. Our first room was very nice however there was people in a room near by that were smoking an unbelievable amount of weed and it basically took over the entire floor. We had not been in the room 5 min and just could not handle the smell. I asked if we could be moved and within 2 min she had us a new room on a different floor. This was great. Again the room was nice and clean. She did mention she was going to investigate the smell since it was a no smoking hotel. There were a bunch of signs as well. Overall no big deal but they were very helpful!

Great choices for breakfast. Room was spacious, clean and modern. Helpful staff. Concierge for example, called restaurants/bars to see if they were still open when I checked in late at night so I wouldn't be just driving aimlessly at night.

Bed was firm which I loved. I was very tired after being on the road driving for 10+ hours. Breakfast was decent.

Front desk workers were very friendly! In the morning, the only person working the desk was also sweeping & mopping the floors while striking up conversations with the customers. Very hard working, friendly staff. Also asked for adjoining rooms and they found a way to give us that!